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  Public Ticket #1253401
Contact Form Error
Closed

Comments

  • AVstudio started the conversation

    The contact form will not submit although wp-mail and smtp are both properly configured. 

  •  46
    Joe replied

    Have you configured your mailer settings within the contact form shortcode? (see attachment)

    Attached files:  Screen Shot 2017-07-26 at 11.57.56 AM.png

  • AVstudio replied

    Thanks Joe, 

    yes, i covered that base. cant troubleshoot and really need this up like yesterday.

  •  46
    Joe replied

    Can you get me temporary Dashboard & FTP access to check it out? It's possible it's something you may need to resolve with your hosting provider, but I'll take a look at it first.

    I just tested the form submission on my Preview site (https://wordpress.metaphorcreations.com/delicious/) and everything worked fine.

  • AVstudio replied

    ok, id have to email you.

  •  46
    Joe replied

    You can add the info right here in a Private reply, or just turn the whole ticket private by clicking the "Make Private" link at the top. Then only you and I can see what is written in the comment/ticket.

  •   AVstudio replied privately
  •  46
    Joe replied

    Thanks. I tested it out on your page and a test page (which you can delete) http://adoreville.nyc/testing/ and it worked without issue for me. The form is submitted through ajax and takes a second or 2 to submit. You'll see the background around the form show up while it's submitting. When it's done submitting the form area will be replaced with a confirmation.

    Is this not happening for you when you try it?

  • AVstudio replied

    You're the BEST Joe! Well, i received your test and have a couple others testing it out.

  • AVstudio replied

    yes everything works now. did i miss something in the setup?

  •  46
    Joe replied

    I don't think you missed anything... I didn't really do anything in the backend besides change your email to mine briefly for testing purposes. Maybe the email just needed to be saved again for some reason... not sure.

    But, at least it's working now! Let me know if it stops again for any reason.

    Thanks for your purchase!